Showing posts with label Iphone. Show all posts
Showing posts with label Iphone. Show all posts
poor darling, it worked too hard...
second thoughts about the Iphone
Well, one first thought first -- the Iphone is important while travelling because we use it to make/confirm reservations. Naturally.
On to the second thoughts. Decided to double-check the techniques for avoiding data roaming by walking in to the Apple store at 66th and Broadway, New York, and asking still another genius. The advice re: using Iphone in Paris was to turn OFF the 3G network to avoid data roaming charges, and to turn ON wireless in a MacDonald's to check emails.
Oh, thank you, said I, and how do I make phone calls with the 3G turned off?
Trudged home, Iphone is still under service, went to Apple support website and chose the option to have a tech call me.
Bottom line, tech had no idea, but suggested "trying" one or two things. I asked if his suggestions appeared in writing anywhere, like maybe in the Iphone database (which is actually useful if you know the right keywords). Oh, no, said Tech, we don't give written opinions! This led to further unproductive conversation, and finally I asked about the database again. Tech said he didn't know how to access it but would be glad to google it for me. Nuff said.
On to the second thoughts. Decided to double-check the techniques for avoiding data roaming by walking in to the Apple store at 66th and Broadway, New York, and asking still another genius. The advice re: using Iphone in Paris was to turn OFF the 3G network to avoid data roaming charges, and to turn ON wireless in a MacDonald's to check emails.
Oh, thank you, said I, and how do I make phone calls with the 3G turned off?
Trudged home, Iphone is still under service, went to Apple support website and chose the option to have a tech call me.
Bottom line, tech had no idea, but suggested "trying" one or two things. I asked if his suggestions appeared in writing anywhere, like maybe in the Iphone database (which is actually useful if you know the right keywords). Oh, no, said Tech, we don't give written opinions! This led to further unproductive conversation, and finally I asked about the database again. Tech said he didn't know how to access it but would be glad to google it for me. Nuff said.
the Iphone and I (a telephone company is a telephone company)
the last time I travelled in Europe the Iphone kept telling me it had no reception. In Paris, in Berlin, in London, no reception. Back in the US, I took it to an Apple store, where I was told all systems were fine, and I had to take it to AT&T. AT&T, of course, first tried to direct me back to the Apple store. When that failed, I was told that sometimes when one was in a remote, distant, mountainous area, reception could be dicey. I pointed out that I had had the same problem in 3 different major European cities. Time wasted while I explained where Berlin is. And I pointed out that I was surrounded by people - including Americans - speaking all kinds of languages on Iphones. Then I left, feeling my boiling point approach.
Tried again, different AT&T location. Same result.
Tried again, different Apple store. Genius (you don't just ask a sales or service rep at Apple, you make an appointment with a Genius) suggested buying a local SIM card upon arrival in Europe and swapping it out for the Apple SIM card. Also stated that he had not just told me this, while showing me how to find & remove SIM card. The whole thing struck me as not a good idea.
I will pass over the hours wasted listening to phone reps read scripts from a call center. I believe that a lot of the problem was they were reading from the wrong page.
Back to AT&T, where capricious Fate took pity upon me and sent Greg. Greg wants to solve your problem, quickly. I added a feature to my AT&T contract which feature can be turned on and off as needed, and will tell Orange (or other local carrier) that it is OK to let your Iphone roam.
Am hopeful but suspicious.
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