Showing posts with label personal shoppers. Show all posts
Showing posts with label personal shoppers. Show all posts

rethinking the personal shopper issue

From time to time, I hear good things about personal shoppers. Personally, I've had varying negative degrees of success:

the lady at Tiffany's who told me "All us personal shoppers get some good trainin';" -- uh, ok.

the lady at Macy's who stated Macy's didn't carry leather, and hung up. BTW I made it very clear I was looking for a SUEDE JACKET.

the dear at J.Crew who repeatedly could not find the Jeweled Jardin Jacket (finally bought it off the rack at a B&M I will not name).

and my favorite J.Crew phone PS who doesn't call me any more after I hung up on her - I requested a copy of a Lookbook and she "explained" that they were only for good customers.

But none of my experiences quite match this story:

http://query.nytimes.com/gst/fullpage.html?res=9B0DE4DE1230F93BA15751C0A9669D8B63&scp=2&sq=j.crew%20personal%20shopper&st=cse

How have your experiences with personal shoppers been? How do you deal with the "upsell"?